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Regulation

Yellow Pages is an e-commerce platform serving the needs of introducing and promoting business products and services in all industries to help customers access full information about businesses and products and services provided by businesses.
Yellow pages are built to maximize support for customers who want to find out information online about many different types of products and services or have a need to cooperate in online buying and selling, choosing the right products and services. unify.
The yellow pages provide customers with an almost complete directory of information about specific industries, products and services of each business listed in detail, thereby helping customers proactively select partners, products and services. products and services that I am most satisfied with. The biggest advantage is that all contact information posted on the website has been censored and confirmed by the Yellow Pages, so customers are completely assured when choosing to buy any product or service.
I. General principles
- E-commerce trading floor Yellow pages were born and operated on the basis that the suppliers of products and services listed for sale are organizations and enterprises with operating licenses, legal business registration certificates and full Civil liability according to current regulations of Vietnamese law, thereby creating a reputable and quality e-commerce playground for the trading community.
- Buyers are people who need to find out information and want to trade products and services provided by sellers on the Yellow Pages. All transactions are through direct contact according to the principle of self-agreed exchange.
- All disputes arising, if any, are through negotiation and on the principle of constructive cooperation with the participation of mediation by representatives of the Yellow Pages.
II. General rules
- Domain Name E-Commerce Trading Floor:
E-commerce trading floor Yellow pages by ANNUAL GROUP YELLOW PAGES with domain name Trading floor is: https://niengiamnhungtrangvang.com (hereinafter referred to as: “E-commerce trading floor Yellow pages”).
- Members participating in transactions on the Yellow Pages Exchange are organizations and businesses that have the need to supply and sell products and services and promote their brands and are officially recognized by the Yellow Pages Management Board and are allowed to use services provided by E-Commerce Trading Floor of Yellow Pages.
- When a business organization registers as a member of the Yellow Pages, the member understands that:
+ Members are provided with an account to use and login information including username and password is sent securely via email.
+ Members can provide their products and services on the Floor.
+ Members can promote and introduce the company on the Floor.
+ Member must protect his password and monitor the use of his account, Member understands and agrees that Member is responsible for all relevant information including the use of his account, and the Member shall be solely responsible for any person authorized by the Member to access it.
- Purchase: understood as buying products and services of businesses.
- Seller: is a business organization that provides products and services on the floor.
Buyer: means any individual or organization that wants to buy or use a product or service.
- Personal information: includes all information related to an individual, including information about that individual's business organization.
- The content of this Regulation complies with the current regulations of Vietnam. Members when participating in the E-commerce trading floor Yellow Pages must find out for themselves their legal responsibility for the current laws of Vietnam and commit to comply with the contents of the Regulations of the Exchange. yellow.
III. Transaction Process
Process for Buyers:
- How to buy on Yellow Pages
When wishing to purchase products on the Yellow Pages, customers should follow these steps:
- Search and consult product information and service providers that customers are interested in.
- Carefully study the product information, service and support policy of the seller of the product that the customer is in need of buying.
- Based on information obtained from the seller of the product, customers contact Yellow Pages to inquire about product information or directly contact the seller or contact directly to view and buy products and services.
- Customers can choose the method of purchase:
- Through the Yellow Pages and contact the seller directly by phone, email, chat... and negotiate the purchase price, payment method and receive the goods yourself.
- Customers have questions and complaints about the store (if any)
Process for partners/sales:
Sellers first access the Yellow Pages and choose one of two forms of free registration or free registration and then upgrade to a paid member.
For free registration: sellers are allowed to post information about the company, products and services simply without uploading logo images, randomly displayed in the Top position on all pages. Paid subscription (also known as advertising): the seller can upload unlimited images and display in the Top position with the title of sponsor.
After clicking on the registration button to complete the registration form, the information will be transferred to the editing department for censorship and verification.
Verification is complete and depending on the free or paid registration form, the support team will activate different features and send login information to the member via email.
At this time, the seller returns to the homepage of the Yellow Pages to log in to update and edit their products and services, or the seller can also request the Yellow Pages to update and edit their information.
All remaining transaction issues between the seller and the buyer are on the principle of voluntary and self-agreement.
Shipping process:
Yellow pages are e-commerce floors for businesses to post classified ads to introduce information about products, services, and industries on them. Therefore, the delivery of goods is an agreement between the seller and the buyer.
Order confirmation/cancellation process
Order confirmation:
Depending on the conditions of the seller, there will be different ways to confirm the order by phone, email and chat tool. But all sellers must contact the customer again to confirm order information including payment method. This is the freedom between the seller and the buyer.
Cancellation of an order:
Both the seller and the buyer have the right to cancel the order. If the buyer finds that all information posted for sale is not correct when receiving the goods, the buyer has the right to cancel the order via direct mail or phone email and vice versa, if the buyer does not pay, the seller has the right to refuse delivery. and cancel the order.
Maintenance and warranty process:
Separate warranty for products and services: Each product and service of each business has its own published warranty period. Customers have the right to keep the warranty card of purchased products and services and contact them for warranty within the time limit specified in the voucher at the warranty place stated in the voucher of the seller (enterprise).
Warranty is completely free of charge within the valid warranty period for that product or service.
In case customers need the Yellow Pages to contact warranty support from the product supplier, the Yellow Pages will support immediately.
Dispute and complaint settlement process:
Yellow Pages Floor Management requires sellers to always provide up-to-date accurate information and is subject to Yellow Pages verification at all times. Any false information found will be removed and possibly permanently removed from the Yellow Pages.
Buyers have the right to send complaints directly and claim compensation to relevant sellers in case the goods and services provided by the promotional traders do not meet the quality standards as announced.
The yellow pages are always responsible for receiving and handling customer complaints related to transactions at the yellow pages website.
The Yellow Pages respect and seriously implement the provisions of the law on protecting the interests of customers (consumers). Therefore, it is suggested that the partners/sellers who provide products and services on the floor provide full, accurate, honest and detailed information related to products, goods and services. All acts of fraud and fraud in business are condemned and must be fully responsible before the law.
We publicize the mechanism for resolving disputes arising during transactions on the Yellow Pages e-commerce exchange. When a consumer purchases goods or services that arise in conflict with the seller or harm their legitimate interests, the Yellow Pages will provide consumers with the seller's registration information immediately upon receipt of the request. of the buyer, actively supporting consumers to protect their legitimate rights and interests.
The yellow pages publicize the dispute settlement mechanism and process for the parties involved: dispute settlement according to the agreed exchange mechanism, the involved parties will follow the indirect exchange process. by phone, confirm by email, if there is still no agreement, it will be resolved through face-to-face meetings to concretize the problem, thoroughly resolve the conflict between the parties so that it is most beneficial.
Parties including partners/sellers, buyers and Yellow Pages will have to play a responsible role in actively resolving the issue. The seller should be responsible for providing documents certifying the information related to the event that is causing conflict to the customer. For Yellow Pages, it will be the responsibility of the arbitrator to listen to and receive information from customers (in specific cases, we will: ask customers to be responsible for providing accurate information. and tangible information about the arising conflict that needs to be resolved that the customer has found himself harmed) and the seller provided, and then conducts a review and clearly states and analyzes which party is at fault. Consult on the agreement on the level of indemnification of the two parties and conclude the dispute settlement in the most satisfactory way.
In the event that the transaction arises a conflicting dispute that is at the fault of the seller: Yellow Pages will have a warning measure, if re-offends in fraudulently providing goods to customers, Yellow Pages will terminate and remove all of that seller's products from the Yellow Pages and ask the seller to adequately reimburse the customer on the basis of an agreement with the customer.
If through an agreement, it is still not possible to resolve the conflict arising from the transaction, the Yellow Pages will ask a competent legal authority to intervene to ensure the legitimate interests of the parties, especially for customers.
IV. Payment Process
Yellow pages do not directly participate in sales, the purchase and sale transaction will continue between the seller and the buyer on the exchange through direct contact with the seller with the seller's information has been verified by the Yellow Pages. Confirm details on the floor. Therefore, any form of payment process will be agreed upon by the buyer and seller. The yellow pages recommend that buyers always research carefully before buying. In case of any doubt about the seller, the buyer can contact Yellow Pages for timely intervention.
V. Ensure transaction safety
E-commerce trading floor Yellow Pages does not provide online-online payment payment facilities, so all transactions will take place in the traditional form of direct payment at the office or bank transfer. row.
The reason Yellow pages do not offer online payment is because this method is currently quite risky and controlling the security system is very expensive. The yellow pages also recommend that customers when deciding to conduct a direct transaction with the seller and then agree to pay, if there is an online payment form, consider carefully before proceeding.
VI. Protect customer personal information
The main data collection on the e-commerce floor The yellow pages include: company name, legal representative director's name, email, phone, username, login password, customer address... This is the information that Yellow Pages need customers to complete when registering a business. Therefore:
- Customers will be solely responsible for the security and keeping of all service use activities under their registered name, password and email box. It is the responsibility of the customer to promptly notify the Yellow Pages E-Commerce Exchange of any unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties in order to take appropriate remedial measures.
- Personal information of customers on Yellow Pages is committed to absolute confidentiality by Yellow Pages in accordance with Yellow Pages' personal information protection policy. The collection and use of information of each customer is done only with the consent of that customer, unless otherwise provided for by law.
- Customers have the right to check, update, adjust or cancel their personal information by themselves through the login tool in the members area on the Floor or ask the E-commerce trading floor to do this.
- Customers have the right to send complaints about the seller to the Administration Board of the Yellow Pages E-commerce Exchange. When receiving these feedbacks, Yellow Pages will confirm the information, the case is as reflected by the buyer depending on the extent, Yellow Pages will take timely handling measures.
In addition, to ensure the rights and respects of customers' privacy, Yellow Pages will:
-Do not use customers' personal information other than for confirmation and contact purposes related to transactions at Yellow Pages.
-Do not use, do not transfer, provide or disclose to any third party about the customer's personal information without the consent of the customer.
- Responsible for cooperating in providing personal information of customers upon request from judicial authorities including: procuracies, courts, investigating police agencies related to certain violations of law. of cutomer. In addition, no one has the right to infringe on customers' personal information.
- Customer's personal data will be stored until there is a request to cancel or the customer logs in and cancels. Remaining in all cases, personal information of customers will be kept confidential on the server of Yellow Pages.
- In the event that the information server is attacked by a hacker leading to the loss of customer personal data, Yellow Pages will be responsible for reporting the case to the investigating authorities for timely handling and notification. let customers know.
- Absolute confidentiality of all online transaction information of customers including invoice and accounting information, digitized documents at the level 1 secure central data area of ​​Yellow Pages.
VII. Bad information management
1. Membership regulations:
- Members will be solely responsible for the security and storage of all service use activities under their registered name and password. Members are responsible for promptly notifying the E-Commerce Trading Floor of Yellow Pages about unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties in order to take appropriate remedial measures.
- Members shall not use the services of the E-commerce trading floor of the Yellow Pages for illegal, unreasonable, fraudulent, threatening, illegal information exploration, destruction, creation and distribution purposes. The virus damages the system, configuration, and information transmission of the E-commerce Exchange Yellow pages often use their services for the purpose of speculation, market manipulation, creating fake orders, offers, even serving to judge market demand. In case of violations, members must be responsible for their actions before the law.
- Members may not change, modify, assign, copy, propagate, distribute, provide and create similar tools of services provided by E-Commerce Trading Floor of Yellow Pages to a third party if without the consent of the E-commerce trading floor of the yellow pages in this Regulation.
- Members must not act to discredit the E-commerce Exchange Yellow pages in any form such as causing disunity among members by using a second registered name, through a third party or declaring transmitting and disseminating information that is not conducive to the reputation of the E-commerce trading floor Yellow Pages.
2. List of products banned from trading and trading with conditions on Yellow Pages
2.1 List of products banned from trading:
- Alcohol of 15 degrees or more;
- Cigarettes, cigars and other forms of finished tobacco;
- Types of firecrackers and explosives;
- Narcotic substances;
- Cellular cell communication jammers;
- Outdoor lights;
- Military weapons, equipment, techniques, weapons and special-use military vehicles, police and military equipment;
- Dangerous toys, toys harmful to children's personality and health education or to security, order, culture and society (including video game programs);
- Cultural products that are reactionary, depraved, superstitious or harmful to aesthetic and personality education
- Relics, antiquities and national treasures belonging to historical, cultural relics and scenic spots, owned by the entire people, owned by political organizations, socio-political organizations;
- Toxic chemicals; Precursors;
- Cigarettes, cigars and other forms of finished tobacco products smuggled.
- Wild plants and animals;
- Aquatic products banned from exploitation, aquatic products with residues of toxic substances exceeding the allowable limits, aquatic products with natural toxic elements that are dangerous to human life;
- Medicines for human treatment, vaccines, medical biological products, cosmetics, insecticidal and germicidal chemicals and preparations in the household and medical fields that have not been used in Vietnam;
- Types of medical equipment that are not yet allowed to be used in Vietnam
- Medical cosmetics that have not been announced to the competent authority;
- Buying and selling vehicles without papers or losing papers (Note that when buying and selling cars, there must be a 3rd party certificate of papers)
- Buying and selling personal information (email, customer list...)
2.2 List of conditional trading products:
- For martial arts sports equipment, the sales member must be a sports equipment store or a sports equipment manufacturer.
- For sex products such as condoms that can be sold as drugstores, sextoy and aphrodisiacs are not sold.
- For software products such as account, software, ... copyrighted, must be licensed by the company clearly. Individuals may not sell this item.
Prohibited acts in publishing news to introduce and advertise products and services on Yellow Pages
- Advertising is not aesthetically pleasing, contrary to the historical, cultural, ethical, fine traditions and customs of Vietnam.
- Advertisements that offend the reputation, honor and dignity of organizations and individuals.
- Advertisements that use images, words, or letters of an individual without the individual's consent, unless otherwise permitted by law.
- Advertise incorrectly or cause confusion about the business ability, ability to provide products, goods and services of organizations and individuals trading in products, goods and services; on quantity, quality, price, utility, design, packaging, trademark, origin, type, service method, warranty period of registered or registered products, goods and services to be announced.
- Advertise by using the method of direct comparison of prices, quality, and efficiency in using their products, goods and services with prices, quality, and efficiency in using products and goods. , services of the same type of other organizations or individuals.
- Advertising with unfair competition content in accordance with the provisions of the law on competition.
- Advertising that violates the law on intellectual property.
2.3 Mechanism for reviewing and controlling information about products/services of the Management Board of E-commerce trading floor for products/services posted on the website:
- Yellow Pages reserves the right to decide whether to keep or remove information posted on this website without prior notice for all products and services that violate this regulation and are in the list of products and services. the above transaction is prohibited.
- Management board of E-commerce floor The yellow pages have a mechanism to review and check the postings for sale of products and services on a daily basis, so it is recommended that partners/sellers provide accurate information about products and services. Products and services posted for sale are not on the list of prohibited transactions. In case of violation, the product or service will be removed and a written warning will be issued. If the violation is serious, causing great impact to the buyer, Yellow Pages can ask the competent authority to handle the partner/seller to ensure the legitimate interests of the customer.
- Yellow pages do not resolve disputes between customers, nor do they resolve any customer complaints about products and services that have been removed by the Management Board of the E-commerce floor. Yellow Pages detected violations.
VIII. Liability in case of technical errors
- E-commerce trading floor Yellow pages commit to making efforts to ensure the safety and stability of the entire technical system. However, in the event of a problem caused by the Yellow Pages' fault, the Yellow Pages will immediately apply measures to ensure the interests of shoppers.
- When performing transactions on the Exchange, members are required to strictly follow the instructions.
- Management Board of E-commerce trading floor Yellow pages is committed to providing the best quality of service to members participating in transactions. In case there is a technical error, software error or other objective errors leading to the Member's inability to participate in the transaction, the Members shall notify the Management Board of the E-commerce trading floor via email: contact@trangvangonline .vn we will fix the error as soon as possible, creating conditions for members to join the E-commerce trading floor Yellow pages.
- However, the Management Board of the Yellow Pages E-commerce trading floor will not be responsible for handling in case the notices of the Members do not reach the Management Board, arising from technical errors, transmission errors, software errors. or other errors not caused by the Management Board.
IX. Rights and obligations of e-commerce website management board Yellow pages
1. Rights of Management Board of E-commerce trading floor Yellow pages
- Yellow pages will publish information about members' products and services after completing censorship and verification.
- Yellow pages have the right to require members to provide fully and take legal responsibility for information related to posted products and services.
- In case there is a basis to prove that the member provides information to the E-commerce trading floor The Yellow Pages are inaccurate, misleading, incomplete or violate the law or fine customs of Vietnam, the Management Board E-commerce trading floor of yellow pages has the right to refuse, suspend or terminate a member's right to use the service.
- Management Board of E-Commerce Trading Floor of Yellow Pages may terminate a member's membership and right to use one or all services and will notify the member within at least one (01) month. in case a member violates the Regulations of the Yellow Pages E-commerce trading floor or has acts affecting business activities on the Yellow Pages E-commerce trading floor.
- The Management Board of the E-commerce Exchange Yellow Pages can immediately terminate the member's right to use the service and membership if the E-commerce Exchange Yellow Pages discovers that the member has gone bankrupt, been convicted or is in While serving the sentence, in the event that a member continues to operate, it may cause the E-commerce trading floor of the Yellow Pages to be legally liable, there are fraudulent activities, forgery, market disturbance, and disunity. for other members of the E-Commerce Trading Floor of Yellow Pages, activities that violate the current laws of Vietnam.
- E-commerce trading floor Yellow pages hold copyright to use services and contents on E-commerce trading floor Yellow pages according to international copyright law and legal regulations on intellectual property protection in Vietnam. “Yellow Pages E-commerce trading floor”, and all icons and content in different languages ​​are owned by Vietnam Enterprise Information and Technology Joint Stock Company. Any illegal copying, use and dissemination of the above ownership rights is strictly prohibited.
2. Obligations and responsibilities of the Yellow Pages Exchange Management Board
- E-commerce trading floor Yellow pages are responsible for building and implementing ”checking and monitoring mechanism to ensure that the seller's information provision on the e-commerce trading floor is fully and accurately implemented. ” as prescribed in Clause 4, Article 36 of Decree 52/2013/ND-CP.
- E-commerce trading floor Yellow pages are always responsible for complying with the provisions of the Commercial Law and relevant legal provisions on promotional activities.
- E-commerce trading floor The yellow pages are regularly reviewed and timely provide accurate and complete information about the seller's new goods and services. Strictly comply with the commitments on the quality of goods and services according to the information provided on the website.
- E-commerce trading floor Yellow pages are responsible for monitoring partners / sellers to deliver goods properly, ensure safety for customers and always ready to receive complaints from customers arising from transactions to ensure the safety of customers. ensure the fastest and most satisfactory dispute resolution for customers. Customers can also refer to ”Dispute and complaint settlement process” in Section III of the Transaction Process of this Regulation.
- Electronic trading floor The yellow pages are responsible for building the Exchange including a number of main tasks such as: research, design, procurement of hardware and software equipment, Internet connection, main construction. Books for the operation of the Electronic Exchange Yellow Pages in the permitted conditions and scope.
- The Yellow Pages electronic trading floor will deploy and cooperate with partners in building a system of services and utility tools for the transactions of participating members and users. used on the Electronic Exchange Yellow Pages .
- Electronic trading floor Yellow pages are responsible for building and supplementing a system of knowledge and information on: foreign trade operations, e-commerce, system of domestic and international commercial legal documents , foreign markets, as well as news related to the operation of the Yellow Pages Electronic Exchange.
- Electronic Exchange Yellow Pages will conduct promotional activities, promote the Electronic Exchange Yellow Pages to foreign markets within the scope and conditions allowed, contributing to the expansion, connection and meeting of customers. meet the needs of finding customers and developing foreign markets of the members participating in the Yellow Pages Electronic Exchange
- Electronic Exchange Yellow Pages will try to the highest extent and conditions possible to maintain the normal operation of the Yellow Pages Exchange and fix problems such as: crashes technical issues on machinery, software errors, internet connection systems, human resources, social changes, natural disasters, power outages, decisions of state agencies or a related third party. However, if the above incidents occur beyond our control, are force majeure circumstances that cause damage to members, the Yellow Pages E-commerce Exchange is not responsible.
- Electronic trading floor Yellow pages are responsible and promptly handle any disputes or conflicts arising on the website for sellers or buyers. And take responsibility for the outcome of the case.
X. Rights and responsibilities of members participating in Yellow Pages Exchange
Rights of members of E-commerce trading floor Yellow pages
- For members participating in E-commerce trading floor Yellow pages will be free of charge. Membership fee is understood as a fee to participate in activities on the Yellow Pages E-commerce trading floor. In case members want their information to stand out, upgrade to a paid membership.
- Members will be provided with a unique registration name and password to access the services and manage their transactions on the Yellow Pages E-commerce trading floor.
- Members will be supported by the staff of the E-commerce trading floor with yellow pages to use the tools and features for building, conducting transactions and using utility services on the trading floor. E-commerce translation Yellow pages.
- Members have the right to contribute ideas to E-commerce trading floor Yellow pages during operation. Proposals are sent directly by mail, fax or email to the E-commerce trading floor Yellow pages according to the contact address published on the floor.
Obligations of members of E-commerce trading floor Yellow pages
- Members will be solely responsible for the security and storage and all activities of using the service under their registered name, password and email box. Members are responsible for timely notification to the E-Trading Platform
- The member commits that the information provided to the Yellow Pages Electronic Exchange and the information being uploaded to the Yellow Pages is accurate and complete. Members agree to keep and change the information on the Electronic Exchange The Yellow Pages are up to date, accurate and complete.
- Members commit and agree not to use the services of the Yellow Pages E-Trading Platform for illegal, unreasonable, fraudulent, threatening, illegal information leaks, vandalism , creating and spreading viruses that damage the system, configuration, and information transmission of the Electronic Exchange Yellow pages often use their services for the purpose of speculation, manipulating the market to create new orders. placing orders, offering fake goods, even serving to judge market demand. In case of violations, members must be responsible for their actions before the law.
- Members commit not to change, modify, copy, propagate, distribute, provide and create similar tools of the service provided by the Yellow Pages Electronic Exchange to a third party. without the consent of the Electronic Exchange Yellow pages in this Regulation.
- Members must not act to discredit the Yellow Pages Electronic Exchange in any form such as causing disunity among members by using a second registered name, through a third party or propagating and disseminating information that is not conducive to the reputation of the Yellow Pages Electronic Exchange.
XI. Terms apply
Regulations of the Electronic Exchange The Yellow Pages officially take effect from the date of signing the Decision issued together with this Regulation. Electronic Exchange Yellow Pages has the right and can change this Regulation by notifying the Yellow Pages Electronic Exchange to its members. The revised Regulations take effect from the effective date of the Decision on Amending Regulations. The member's continued use of the service after the revised Regulations are published and enforced means that they have accepted this revised Regulation.
XII. Terms of commitment
All members and partners/sellers when using the Yellow Pages as an online purchase and sale transaction means that the relevant parties have agreed to abide by this regulation.
If you have any questions, please contact Yellow Pages with the information below for answers:
Official contact address of E-commerce trading floor Yellow pages
• Company/Organization: Yellow Pages Group Yearbook
• Transaction address: No. 8 Doan Khue Street, Long Bien, Hanoi
• Tel: 0949 888 111 - 1900 88 88 31
• Email: contact@niengiamnhungtrangvang.com
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Trang Vàng Việt Nam

YELLOW PAGES YEARBOOK CORPORATION

Head Office: No. 6 Doan Khue Street, Long Bien, Hanoi

Sales office in Ha Noi: No. 106, Hong Tien Street, Long Bien District, Hanoi City, Thanh Xuan, Hanoi City

Sales office in Ho Chi Minh: No. 42 Tran Cao Van, Ward 6, District 3, Ho Chi Minh City

Business registration - Tax code: 0109782651 - Issued by: Hanoi Ministry of Planning & Investment.

Phone: 0949 888 111 - 1900 88 88 31 - Email: contact@niengiamnhungtrangvang.com